About Us
>Frequently Asked Questions
Resort FAQ
What should I bring?
- Workout Clothing and Shoes – We offer a variety of movement options throughout the day, so you will need comfortable clothes and shoes. Include a pair of hiking boots if you plan on enjoying some of our scenic hikes (helpful but not necessary).
- Bathing Suit and Cover Up – Our three swimming pools are great for swimming laps, aerobic workouts and relaxing.
- Hat and Sunscreen.
- A Good Book – Current magazines and daily newspapers are available, but you might want to bring your selection of leisure reading.
What should I leave at home?
Lake Austin Spa Resort is well known for its casual, relaxed atmosphere. This relaxed environment eliminates the need for items you might otherwise feel you need such as dress clothes or jewelry.
Each room is supplied with complimentary amenities, including shampoo, conditioner, bath gel, soap, bath salts and lotion. A hair dryer, alarm clock, umbrella and robe are also in your room for your convenience. Plus size robes are available upon request. Lake Austin Spa Resort provides complimentary spa sandals for your comfort during your visit, and they are yours to take home at the end of your stay.
Complimentary laundry facilities are available for your convenience.
What are the check-in and check-out times?
Check-in time is 4 p.m. CT. Your room will be ready for you by 4 p.m. If you would like to arrive after lunch and begin participating in activities, you are welcome to do so. We will store your bags at the Guest Services desk while you enjoy the activities. Shower and bathroom facilities are available for you during this time until your room is ready.
Check-out time is 12:00 p.m. CT. We invite you to enjoy lunch prior to your departure. We will store your bags at Guest Services or assist you in loading them in your car prior to lunch. Box lunches are available with a 12 hour notice if you are unable to join us in the dining room. Please return room keys to Guest Services no later than 12:00 p.m. There is no refund for early departure.
How do I get from the airport to the resort?
Click here for Location & Transportation.
What if I have to cancel my overnight reservation or my spa appointment?
Overnight Reservations - A $500 prepayment per person is required at time of booking to guarantee your reservation. If you cancel 30 days or more prior to your scheduled arrival, your entire prepayment will be refunded. Prepayments for reservations cancelled 15-29 days prior to arrival will be held for one year for a future stay. If cancellation is made 0-14 days prior to arrival, your entire prepayment will be forfeited. No refunds will be made for early departure, and gift certificates are non-refundable. Changes to arrival and departure dates are considered cancellations and are subject to above policy.
Spa Appointments - A 24 hour cancellation or change notice for spa service appointments is required to avoid a charge equivalent to 100% of the treatment price. A 12 hour cancellation or change notice applies for overnight guests. Prices and services are subject to change without notice.
What is the cuisine like?
We hope you will find the food at Lake Austin Spa Resort one of your most pleasant surprises. Seasonal menus offer three fresh, flavorful meals daily that blend global inspiration with local resources. Calorie and fat information is provided on all dishes.
Breakfast Hours: 7:00 a.m. to 10:00 a.m.
Lunch Hours: 11:00 a.m. to 2:00 p.m.
Dinner Hours: 6:00 p.m. to 9:00 p.m.
Hors d'oeuvres are served in the living room each afternoon at 3:00 p.m. Room service, snacks and beverages are available throughout the day.
For those traveling alone, we invite you to meet new friends at our "Friendship Table."
Are children allowed at the spa?
Guests of Lake Austin Spa Resort must be 14 years of age or older. Guests 18 years of age or younger must be accompanied by an adult.
Are laundry facilities available?
A 24 hour complimentary laundry room is located adjacent to Room 27. Detergent is provided. If you prefer, housekeeping will launder your clothing. Please call Guest Services for assistance.
How do I pay for my visit?
Payment is due at check-in and all incidentals are due at check-out. All purchases and services at Lake Austin Spa Resort can be charged directly to your room. Additional purchases such as boutique merchandise, additional spa services, personal instruction sessions, spa products and telephone calls will be itemized for your review upon check-out. Questions concerning charges should be discussed with Guest Services before departure. We honor Visa, MasterCard, American Express, Discover and Diner's Club credit cards. Personal checks and cash are also accepted in US dollars.
What should I know about gratuities?
As is customary at destination spas, a service charge of 18% is added to your package for gratuities on spa treatments and guest services. All personal instruction gratuities are also included in your package allowance. À la carte spa treatments and à la carte personal instruction will automatically be charged a 15% gratuity on the à la carte price. All gratuities may be charged to your room account.
What are the telephone, fax and mailing address of the resort?
Lake Austin Spa Resort
1705 South Quinlan Park Road, Austin, TX 78732
Main phone (512) 372-7300; Guest and main fax (512) 266-1572
What is the smoking policy?
In the interest of health and well-being, Lake Austin Spa Resort is a non-smoking facility. Smoking is prohibited inside all interior public spaces on the property, including all buildings, guest rooms and in or around the pool area. Smoking is permitted in outdoor, non-public areas only. Any evidence of smoking in guest accommodations will result in a $1,000 fee to deodorize the Lady Bird Suite and a $500 fee for all other guest room types.
Is alcohol provided at Lake Austin Spa Resort?
Lake Austin Spa Resort serves fine wines and assorted beer. Our culinary team has selected a variety of wines and beer that will create an added dimension to our award-winning spa cuisine. Guests are not permitted to bring their own alcoholic beverages into our dining facilities or public areas. However, you may bring alcohol for consumption in your guest rooms. Alcohol is not permitted in the LakeHouse Spa.
Can I bring my pet?
A $300 pet guest fee and reservations in garden cottage accommodations are required. In 2011, 100% of pet fees collected will be donated to Animal Trustees of Austin, a nonprofit animal welfare organization providing low cost spay, neuter and wellness services to our community. Please contact our Reservations Department at (800) 847-5637 for more information prior to arrival.
Click here to review our Pet Policy.
Is Lake Austin Spa Resort handicap accessible?
Lake Austin Spa Resort is situated in the Texas Hill Country. The property is a non-contiguous, multi-level design with stairs, ramps and low-grade inclines in select areas. If you have special mobility requirements, please contact us in advance of your stay so that we may address your needs to help make your stay as comfortable as possible.
Are there computers for guests to use?
A public computer is located in the boutique and is available for guest use. In addition, all rooms are equipped with wireless Internet connections. Wireless cards are not provided.
Can I bring my cell phone or pager?
In order to maintain a relaxing environment for all of our guests, please restrict cell phone and pager use to the privacy of a guest room.
