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Frequently Asked Questions About The LakeHouse Spa

The LakeHouse Spa experience is all about relaxation and rejuvenation. Arrive and leave worries and cares at the door with some of our most asked questions prior to your spa visit.

What are the Spa's hours of operation?

The Spa is open 7 days a week from 9am – 10pm. For Spa Reservations our hours are Mon-Fri 8am-7pm, Sat-Sun 9am – 5pm. The Aster Café is open 11am – 6pm, serving lunch from 11am-3pm and from 3 pm – 6 pm, a limited appetizer menu is available. The LakeHouse Boutique is open from 9am – 9pm.

How can I change or cancel my spa appointment?

We require a 24-hour notice for any cancellations or appointment changes. To change or cancel your appointment(s), call a Spa Reservations Specialist at (512) 372-7380. All appointments are subject to our Cancellation Policy.

What should I know about Service Charges?

A Service Charge is included in all Day Spa Packages. A 23% Service Charge will be added to all a la carte personal services. Service Charge covers many aspects of your stay including gratuities for personal services.

What should I wear to the spa and bring with me?

The LakeHouse Spa is a casual environment – we recommend dressing in casual, comfortable clothing. We provide bathrobes and sandals upon check-in. Public pools require bathing suits. Private men’s and women’s locker areas are clothing optional. Please dress to your comfort level – undergarments under bathrobes are optional.

All jewelry and other personal belongings should be removed prior to spa services, but it is preferred that they be left at home. Lockers are provided to secure your personal belongings; however, Lake Austin Spa Resort is not responsible for any lost or stolen items.

The bathrobes and sandals we provide are intended to be worn to your treatment(s). Your therapist will provide further instruction on disrobing based on the treatment type.

Can day spa package gift certificates be split into two days?

Package gift certificates to the LakeHouse Spa may only be redeemed once by the original recipient and they must be redeemed on one visit. Package gift certificates may not be split into multiple visits and services/treatments may not be transferred to another person. Package gift certificates may not be redeemed for cash.

Gift certificates for dollar amounts may be used over multiple visits.

What if I have to cancel my spa appointment?

A 24-hour cancellation or change notice for spa service appointments is required to avoid a charge equivalent to 100% of the treatment price. A 12-hour cancellation or change notice applies for overnight guests. Prices and services are subject to change without notice.

Are cell phones allowed in the LakeHouse Spa?

Out of respect of all guests, we kindly ask that cell phones be turned off upon entering the spa.

How much time should I allow to get to the LakeHouse Spa?

Please allow at least 45 minutes to get to the LakeHouse Spa from most places in central Austin. Plan to arrive at the LakeHouse Spa no later than 30 minutes prior to your first treatment time. If you wish to enjoy the showers, steam room, sauna or hot tub prior to your spa treatment, please be sure to leave adequate time so that you aren’t rushed. Each appointment is precisely timed so if you arrive late, your spa service time may be shortened. In the event that you are late to an appointment, we will do our best to accommodate you but we cannot guarantee your full service time.

Are children allowed at the spa?

Guests of Lake Austin Spa Resort must be 14 years of age or older. Guests under 18 years of age must be accompanied by an adult.

Is it possible to request a male or female service provider?

To make your spa visit more comfortable, the LakeHouse Spa will fulfill a therapist gender request whenever possible. If you do have a male or female preference, we suggest that the request be made at the time of booking your spa reservation. You may always contact a Spa Reservations Specialist at (512) 372-7380 to specify your therapist preference.

What should I discuss with my therapist before a treatment?

When you arrive at the LakeHouse Spa, before any treatments, you will be asked to complete a Health Profile. This is a standard form and is designed to get an understanding of any medical conditions, injuries, skin conditions, mobility limitations, etc. that might need to be taken into consideration for a treatment. Complete and thorough responses are appreciated, as this allows us to provide you with the best level of service to meet your needs.

Please be sure to inform your therapist of any inflamed joints or muscles. These should be avoided during massage. Also, please inform your therapist of any discomfort or concerns during a treatment.

We recommend that you receive only one heat treatment per day. Pregnant women and individuals with heart conditions or varicose veins should avoid all heat treatments and limit use of the steam room, sauna and hot tub. Following any of our heat treatments, it is important that you rest and avoid rigorous activity for at least one hour.

What should I know about the steam room, sauna and whirlpool?

The LakeHouse Spa offers separate locker rooms for men and women, each with a whirlpool, sauna, steam room, toilets and showers. Spending time in any of these wet areas is great for relaxing before or after a treatment.

Can I wear make-up after a facial?

Wearing make-up after a facial shouldn’t cause any problems, but always consult with your esthetician about any post-facial precautions.

Is it okay to go in the sun after a facial?

Always consult with your esthetician after a facial treatment about any post-facial precautions: The skin is delicate after extractions and exfoliation and it is wise to limit sun exposure for at least a few hours after a facial.

Should I shave before a salt scrub?

Shaving exposes new skin and can leave the skin feeling sensitive. The salt used in a salt scrub, although gentle, may cause skin irritation so it is recommended that you refrain from shaving within 24 hours of a salt scrub treatment.

Is it really important to drink a lot of water after a treatment?

Yes, it is important to stay well-hydrated before and especially after a spa treatment. Most treatments trigger improved circulation and stimulate waste removal from the body. Water can aid in this process and will help alleviate any inflammation, especially after massage therapies. Water will also help restore your energy after spa treatments.

What is your luxury water taxi service?

Water Taxi Service

Depart from downtown Austin via Walsh Landing by Tom Miller Dam, Loop 360 Bridge Boat Ramp near Westlake or via private residences on Lake Austin that have approachable docks or landing areas. After a 30-40 minute cruise up scenic Lake Austin, arrive at Lake Austin Spa Resort where a glass of Champagne awaits to properly welcome you to the Resort.

*Additional Fee Applies.

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What is our firearms policy?

The safety, security and comfort of our guests are of the utmost importance to us, and our policy on firearms was designed with this in mind. Careful consideration has been given to our policy and to ensuring it is consistent with Texas law. Our premises are a private property and Lake Austin Spa Resort and the LakeHouse Spa prohibits any person from openly carrying any firearm in an unconcealed or concealed manner.