All You Need to Know Before Your Visit

The resort experience is all about relaxation and rejuvenation. Arrive and leave worries and cares at the door with answers to some of our most asked questions.

Transportation options to/from Austin-Bergstrom International Airport:

luxury vehicle service
Guests will be greeted at baggage claim by a driver and escorted to the car. Sedan, Limousines and SUVs are available. Major credit cards and cash are accepted. Reservations are required. For reservations contact Lone Star Limousine at (512) 990-8482.

taxi cab
Taxi cab services are located on the ground floor, exit baggage claim. Major credit cards and cash are accepted.

supershuttle
SuperShuttle is a multi-party transportation service. The shuttle may stop for other riders prior to arriving at Lake Austin Spa Resort, so the trip may take up to two hours. SuperShuttle is located on the ground floor, exit baggage
claim area #1. The shuttles are blue vans with yellow writing. SuperShuttle accepts all major credit cards. For reservations, call (800) 258-3826.

rental car
Rental cars are available at the airport. All major rental companies are represented. You may contact them directly or through your travel agent.

Depart from downtown Austin via Walsh Landing by Tom Miller Dam, Loop 360 Bridge Boat Ramp near Westlake, or via private residences on Lake Austin that have approachable docks or landing areas. After a 30-40 minute cruise up scenic Lake
Austin, arrive at Lake Austin Spa Resort where a glass of Champagne awaits to properly welcome you to our slice of paradise.  Please contact the Activities Department at 512-372-7274 to reserve your water taxi and inquire about pricing.

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Due to our intimate size, all cancellations affect us significantly. All guest reservations are subject to our cancellation policy.
A $1000 deposit per person is required at the time of booking to guarantee your reservation.

If you cancel 30 days or more prior to your scheduled arrival, your entire deposit will be refunded. Deposits for reservations cancelled 15-29 days prior to arrival will be held for one year as a credit toward a new stay booked at the
applicable rate. If a cancellation is made 3-14 days prior to your arrival, you agree that your entire $1000 deposit will be forfeited.

Two days prior to your arrival we will automatically collect full payment for the reservation, charged to the credit card provided. You agree that the entire amount will then become non-refundable.

All rates and charges are subject to a 23% service charge, and applicable taxes of 6%.

No refunds will be made for early departure. Changes to arrival and departure dates are considered cancellations and are subject to above cancellation policy.  For group cancellations, please speak with your sales manager.

We highly recommend travel insurance to help protect your investment. Please ask your reservation specialist about the two travel insurance options we are offering through Travel Guard.

We hope you will find the cuisine at Lake Austin Spa Resort one of the most pleasant surprises during your stay. Seasonal menus offer three fresh, flavorful meals daily that blend global inspiration with local resources. Calorie and fat
information is provided on all dishes.Breakfast Hours: 7:00 a.m. to 10:00 a.m.Lunch Hours: 11:00 a.m. to 3:00 p.m.Aster Café Hours: 11:00 a.m. to 6:00 p.m.Lunch is served from 11 a.m. – 3 p.m. and from 3 pm – 6 pm, a limited appetizer menu is available.*The Aster Café is not a public restaurant, only day spa and overnight guests may dine at the Aster Café.

Dinner Hours: 6:00 p.m. to 9:00 p.m.

Hors d’oeuvres are served in the Living Room each afternoon at 3:00 p.m.

Room service, snacks and beverages are available throughout the day.

For those traveling alone, we invite you to meet new friends at our Friendship Table.

Two days prior to your arrival we will automatically collect full payment for your reservation, charged to the credit card provided. All purchases and services at Lake Austin Spa Resort can be charged directly to your room. Additional
purchases such as boutique merchandise, additional spa services, personal instruction sessions, and spa products will be itemized for your review upon check-out. Questions concerning charges should be discussed with Guest Services
before departure. We honor Visa, MasterCard, American Express and Discover credit cards. Personal checks and cash are also accepted in U.S. dollars.

All overnight packages with a Spa and Fitness Allowance include a 23% service charge. A 23% service charge will be added to all a la carte personal services. This service charge covers many aspects of your stay including gratuities for personal services. All service charges may be charged to your room account.

Lake Austin Spa Resort1705 South Quinlan Park Road

Austin, TX 78732

Phone: (512) 372-7300

Fax: (512) 266-1572

Yes, it is important to stay well hydrated before and especially after a spa treatment. Most treatments trigger improved circulation and stimulate waste removal from the body. Water can aid in this process and will help alleviate any inflammation, especially after massage therapies. Water will also help restore your energy after spa treatments.

We offer a variety of movement options throughout the day, so you will need comfortable clothes and shoes. We recommend bringing two pairs of shoes—both indoor fitness shoes and outdoor trail shoes—as some of our hikes have muddy, slippery and rocky terrains.

Lake Austin Spa Resort is well known for its casual, relaxed atmosphere. This eliminates the need for items you might otherwise feel you need such as dress clothes or jewelry.Each room is supplied with complimentary amenities, including shampoo, conditioner, bath gel, soap, bath salts and lotion. A hair dryer, alarm clock, umbrella and robe are also in your room for your convenience. Plus size robes are available upon request. Lake Austin Spa Resort provides complimentary spa sandals for your comfort during your visit, and they are yours to take home at the end of your stay.

Complimentary laundry facilities are available for your convenience.

Check-in time is 4 p.m. Your room will be ready for you by 4 p.m. If you would like to arrive after lunch and begin participating in activities, you are welcome to do so, and we’ll store your bags at the Guest Services desk in the meantime. Shower and bathroom facilities are available in the LakeHouse Spa until your room is ready.Check-out time is 12 p.m. We invite you to enjoy lunch prior to your departure. We will store your bags at Guest Services or assist you in loading them in your car prior to lunch. Boxed lunches are available with a 12-hour notice if you are unable to join us in the dining room. Please return room keys to Guest Services no later than noon. There is no refund for early departure.

Overnight and spa guests of Lake Austin Spa Resort must be 14 years of age or older. Guests between the ages of 14-18 must be accompanied by an adult.

A 24-hour complimentary laundry room is located adjacent to Room 27. Detergent is provided. If you prefer, housekeeping will launder your clothing. Please contact Guest Services for assistance.

In the interest of health and well-being, Lake Austin Spa Resort is a non-smoking facility. Smoking is prohibited in all areas of the Spa and Resort, except a designated area on the property that is comfortable and away from other guests. The Discovery Area will be the only area that can be used for smoking. Please note this is a change in the policy; we no longer allow guests to smoke in or near the rooms. Any evidence of smoking in guest accommodations will result in a $1,000 fee to deodorize the Lady Bird Suite and a $500 fee for all other guest room types.

Lake Austin Spa Resort serves fine wines, assorted beer, and select mixed cocktails. Our culinary team has selected a variety of choices that will perfectly compliment our award-winning spa cuisine. Guests are not permitted to bring their own alcoholic beverages into our dining facilities or public areas, however, you may bring alcohol to enjoy in your guest rooms. Alcohol is not permitted to be brought into the LakeHouse Spa.

Lake Austin Spa Resort is dog-friendly, and welcomes both pets and service dogs. A non-refundable $300 pet(s) guest fee is required. Please contact our Reservations Department at (800) 847-5637 for more information about our pet friendly rooms prior to arrival.A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.”

Service dogs are permitted to accompany their owner in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools or spas.

Care and supervision of your service dog is your sole responsibility.

Learn more about how we pamper your pet.

Lake Austin Spa Resort is situated in the Texas Hill Country. The property is a non-contiguous, multi-level design with stairs, ramps and low-grade inclines in select areas. If you have special mobility requirements, please contact us in advance of your stay so that we may address your needs to help make your stay as comfortable as possible.

In order to maintain a relaxing environment for all of our guests, please restrict cell phone use to the privacy of your guest room.

The safety, security and comfort of our guests are of the utmost importance to us, and our policy on firearms was designed with this in mind. Careful consideration has been given to our policy and to ensuring it is consistent with Texas law. Our premises are a private property and Lake Austin Spa Resort and the LakeHouse Spa prohibit any person from openly carrying any firearm in an unconcealed or concealed manner.