• Strolling in the Lake Austin Spa Resort

    Frequently Asked Questions

Our Health & Wellness Protocols

Your health, wellness, and peace of mind are paramount when you visit us at Lake Austin Spa Resort. Read below to learn about the necessary precautions and extra steps we are taking to ensure the well-being of our guests and staff.

Our number one priority is the well-being of our guests and staff. Throughout our property and spa, we are continuing our rigorous cleaning practices. With great attention to detail, our management and staff will be consistently cleaning the property using industry-leading products. These procedures include not only all public spaces on the property but also staff-only spaces, kitchens, and offices.

You will also find sanitization stations throughout the property for your convenience.

We are adhering to the Centers for Disease Control Guidelines regarding face coverings and social distancing. Full-vaccinated guests are no longer required to wear masks or maintain social distance indoors or outdoors. Non-vaccinated guests must wear masks indoors except when alone or with their traveling companion separate from other guests, or while eating or drinking, and must also wear masks outdoors when social distancing is not practical. Non-vaccinated guests who do not comply with the Resort’s face coverings and social distance policies will be asked to leave the property or stay in their room.

Our staff will wear face coverings indoors during guest check-ins, spa treatments, dining services, housekeeping, and similar activities.

No, this is what is so special about our secluded property. We are only 40 rooms. Most of our accommodations have private front porches and many with their private gardens in the back.

No, we only allow our guests, staff and service providers on the property. Our dining, our activities, our programming is restricted only to guests.

You have many options. Our dining rooms are available during regularly-posted hours. Our food and beverage staff will wear masks during preparation and service. Management and staff will disinfect surfaces repeatedly touched by staff or guests in all dining areas. We are also offering “to go” picnic baskets for all meal periods should you wish to dine al fresco. Should you choose to dine on your patio, in your room, or anywhere else on the property, please see the front desk for a pre-order menu.

Yes, we offer many private classes and water excursions. Experience the benefits during this time of stress and anxiety.

Please visit our Private Experiences page to find that specialized experience for you or your small group.

Many of our programs are rooted in the fresh air or Lakeside setting connected by a backdrop of the natural Balcones preserve land. You will find that we will be offering more nature-inspired open-air classes and programs outdoors and on the water. We will continue to provide a great selection of private classes if you choose. All areas are sanitized before our classes start and immediately after. Sanitization packs will be on all boats and available at the boat dock for our guests, as well as all other fitness rooms.

Yes, our three beautiful pools are open, as well as our saunas, and steam rooms.

Our Spa staff will wear a face covering during your treatment. Day Spa guests will enter through the Riverbend entrance by pressing 0 to announce themselves to the Spa Front Desk.

All specially trained facial estheticians will wear masks and gloves when working on guests. All treatment room surfaces, including the floor, will be sanitized and cleaned between treatments by a therapist and spa attendant. As you enter your sanitized treatment room, your therapist will carefully wash their hands.

In our beautiful newly redecorated Blue Room, our amenity station will have covered glass containers with snacks available at all times. Flavored water will be available

Please refer to our Spa Menu, featuring available treatments.

If you have any further questions, please feel free to reach out to reservationists at 800-847-5637.

What Else You Should Know Before Your Visit

The resort experience is all about relaxation and rejuvenation. Arrive and leave worries and cares at the door with answers to some of our most asked questions.

Transportation options to/from Austin-Bergstrom International Airport:

Luxury vehicle service
Guests will be greeted at baggage claim by a driver and escorted to the car. Sedan, Limousines and SUVs are available. Major credit cards and cash are accepted. Reservations are required. For reservations contact Lone Star Limousine at 512.990.8482.

Taxi cab and ride share
Taxi cab and ride share services are located in a section towards the back of the rental car parking garage. Major credit cards are accepted.

SuperShuttle is a multi-party transportation service. The shuttle may stop for other riders prior to arriving at Lake Austin Spa Resort, so the trip may take up to two hours. SuperShuttle is located on the ground floor, exit baggage claim area #1. The shuttles are blue vans with yellow writing. SuperShuttle accepts all major credit cards. For reservations, call (800) 258.3826.

Rental car
Rental cars are available at the airport. All major rental companies are represented. You may contact them directly or through your travel agent.


Depart from downtown Austin via Walsh Landing by Tom Miller Dam, Loop 360 Bridge Boat Ramp near Westlake, or via private residences on Lake Austin that have approachable docks or landing areas. After a 30-40 minute cruise up scenic Lake Austin, arrive at Lake Austin Spa Resort where our staff will welcome you to our slice of paradise.  Please contact the Activities Department at 512.372.7274 or sign-up online to reserve your water taxi and inquire about pricing.

Learn More

***Revised Temporary Amendment to Cancellation Policy for Reservations Made After October 28, 2021***

Due to our intimate size, all cancellations affect us significantly. All guest reservations are subject to our cancellation policy.

  1. Deposits. A $1,000 deposit per person is required at the time of booking to guarantee your reservation. If you cancel 30 days or more prior to your scheduled arrival, your entire deposit will be refunded. Deposits for reservations cancelled or changed 4-29 days prior to arrival will be held for one year as a credit toward a new stay booked at the applicable rate. If the reservation is not rescheduled for an arrival date within one year, the deposit will be forfeited.
  2. Balance Due. Three days prior to your arrival we will automatically collect full payment for the reservation, charged to the credit card provided. You agree that the entire amount will result in a full forfeiture.
  3. No refunds will be made for early departure.

Travel Insurance: We highly recommend Travel Insurance to help protect your investment. Visit www.travelguard.com or call Travel Guard directly at 877.249.5376 to purchase your travel insurance. Refer to ARC #329891

**If you have any questions regarding your stay or need information on activities or upcoming events, please visit our website at www.lakeaustin.com or call general reservations at 800-847-5637.

We hope you will find the cuisine at Lake Austin Spa Resort one of the most pleasant surprises during your stay. Seasonal menus offer three fresh, flavorful meals daily that blend global inspiration with local resources. Nutritional information is provided on all dishes.

Resort Dining Hours

Breakfast: 7:00 a.m. to 10:00 a.m.

Lunch: 11:30 a.m. to 2:00 p.m. 

Dinner: 5:30 p.m. to 9:00 p.m. (reservations are recommended for dinner)


LakeHouse Spa Aster Café Hours

Lunch: 11:00 a.m. to 4:00 p.m.

Lunch is served from 11 a.m. – 3 p.m. and from 3 p.m. – 4 p.m., a limited appetizer menu is available.

*The Aster Café is not a public restaurant, only day spa and overnight guests may dine at the Aster Café.

Hors d’oeuvres are served in the Living Room each afternoon at 3:00 p.m.

Room service, snacks, and beverages are available throughout the day.

For those traveling alone, we invite you to meet new friends at our Friendship Table.

Two days prior to your arrival we will automatically collect full payment for your reservation, charged to the credit card provided. All purchases and services at Lake Austin Spa Resort can be charged directly to your room.

Additional purchases such as boutique merchandise, additional spa services, personal instruction sessions, and spa products will be itemized for your review upon check-out. Questions concerning charges should be discussed with Guest Services before departure. We honor Visa, MasterCard, American Express and Discover credit cards. Personal checks and cash are also accepted in U.S. dollars.

All overnight packages with a Spa and Activities Allowance include a 23% service charge. A 23% service charge will be added to all a la carte personal services. This service charge covers many aspects of your stay including gratuities for personal services. All service charges may be charged to your room account.

Lake Austin Spa Resort
1705 South Quinlan Park Road
Austin, TX 78732

Phone:  (512) 372-7300

Fax:  (512) 266-1572

Yes, it is important to stay well hydrated before and especially after a spa treatment. Most treatments trigger improved circulation and stimulate waste removal from the body. Water can aid in this process and will help alleviate any inflammation, especially after massage therapies. Water will also help restore your energy after spa treatments.

We offer a variety of movement options throughout the day, so you will need comfortable clothes and shoes. We recommend bringing two pairs of shoes—both indoor fitness shoes and outdoor trail shoes—as some of our hikes have muddy, slippery and rocky terrains.

Lake Austin Spa Resort is well known for its casual, relaxed atmosphere. This eliminates the need for items you might otherwise feel you need such as dress clothes or jewelry.Each room is supplied with complimentary amenities, including shampoo, conditioner, bath gel, soap, bath salts and lotion. A hair dryer, alarm clock, umbrella and robe are also in your room for your convenience. Plus size robes are available upon request. Lake Austin Spa Resort provides complimentary spa sandals for your comfort during your visit, and they are yours to take home at the end of your stay.

Complimentary laundry facilities are available for your convenience.

Check-in time is 4 p.m. Your room will be ready for you by 4 p.m. If you would like to arrive after lunch and begin participating in activities, you are welcome to do so, and we’ll store your bags at the Guest Services desk in the meantime. Shower and bathroom facilities are available in the LakeHouse Spa until your room is ready.

Check-out time is 12 p.m. We invite you to enjoy lunch prior to your departure. We will store your bags at Guest Services or assist you in loading them in your car prior to lunch. Boxed lunches are available with a 12-hour notice if you are unable to join us in the dining room. Please return room keys to Guest Services no later than noon. There is no refund for early departure.

Overnight and spa guests of Lake Austin Spa Resort must be 16 years of age or older. Guests between the ages of 16-18 must be accompanied by an adult.

A 24-hour complimentary laundry room is located adjacent to Room 27. Detergent is provided. If you prefer, housekeeping will launder your clothing. Please contact Guest Services for assistance.

In the interest of health and well-being, Lake Austin Spa Resort is a non-smoking facility. Smoking is prohibited in all areas of the Spa and Resort, except a designated area on the property that is comfortable and away from other guests. This is the only area that can be used for smoking. Please note this is a change in the policy; we no longer allow guests to smoke in or near the rooms. Any evidence of smoking in guest accommodations will result in a $1,000 fee to deodorize the Lady Bird Johnson Suite and a $500 fee for all other guest room types.

Lake Austin Spa Resort serves fine wines, assorted beer, and select mixed cocktails. Our culinary team has selected a variety of choices that will perfectly compliment our award-winning spa cuisine. Guests are not permitted to bring their own alcoholic beverages into our dining facilities or public areas, however, you may bring alcohol to enjoy in your guest rooms. Alcohol is not permitted to be brought into the LakeHouse Spa.

Lake Austin Spa Resort is dog-friendly, and welcomes both pets and service dogs. A non-refundable $300 pet(s) guest fee is required. Please contact our Reservations Department at (800) 847-5637 for more information about our pet friendly rooms prior to arrival. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.”

Service dogs are permitted to accompany their owner in all public areas, including dining venues. While in public areas, service dogs must be on a leash, harness, or other restraining device. Due to health regulations, service dogs are not permitted in pools, whirlpools, or spas.

Care and supervision of your service dog is your sole responsibility.

Learn more about how we pamper your pet.

Lake Austin Spa Resort is situated in the Texas Hill Country. The property is a non-contiguous, multi-level design with stairs, ramps, and low-grade inclines in select areas. If you have special mobility requirements, please contact us in advance of your stay so that we may address your needs to help make your stay as comfortable as possible.

As a courtesy to other guests, we ask that you silence cell phones and other devices while on property and request permission before filming or photographing any class or program. We allow cell phones to be available—and encourage you to share photos of your experience with us—but not heard. Thank you for understanding and unplugging with us.
@lakeaustinspa | #lakeaustinspa

The safety, security, and comfort of our guests are of the utmost importance to us, and our policy on firearms was designed with this in mind. Careful consideration has been given to our policy and to ensuring it is consistent with Texas law. Our premises are a private property and Lake Austin Spa Resort and the LakeHouse Spa prohibit any person from openly carrying any firearm in an unconcealed or concealed manner.